Making a claim
We settle valid claims quickly, fairly and efficiently.
Dedicated Claims Handlers
From the point a claim is reported, a dedicated claims handler will take ownership and act as a single point of contact. They will guide brokers and customers through the process, provide clear and timely updates, and offer appropriate support until the claim is resolved.
Where specialist input is needed—such as a loss adjuster, surveyor, or repair partner—we will arrange this promptly. All suppliers are appointed using appropriate due diligence and are expected to deliver services that meet our standards for quality, transparency, and fair value for customers.
